The preferred method of payment is by credit card or cash. Company accounts may be established by prior arrangements with Management, for further information, please contact Reception by dialling 9.

The electrical current is 240 volts AC at 50 Hz. International adaptors are available from Reception.

Baby equipment available from reception. Includes cots, baby baths and high chairs which are complimentary. Please visit Reception or dial 9 to contact one of our friendly staff.

Guests are welcome to leave luggage at Reception on the day of departure for later collection. For assistance, please contact Reception by dialling 9.

‘Rise & Shine’ Breakfast packs are available at Reception at $12 per pack and includes:

• Devondale milk

• Kellogg’s cereal

• Juice box

• Springhill Farm Lemon & Yogurt slice

• Carman’s Cranberry & Blueberry Oat slice

• Bowl with spoon

  EYRE RESTAURANT | 4-minute walk

  Monday to Friday - 6am to 9.30am | Saturday and Sunday - 7am to 10.30am (check with restaurant for Public Holiday opening hours)

  Full Buffet Breakfast - $25 per person

Or refer to the ‘DINING OPTIONS’ chapter in the compendium for more options.

A range of business services are available, including; scanning, courier, photocopying, word processing and typing. For more information, please contact Reception by dialling 9.

Quest Perth Ascot offers a modern, well-appointed meeting facility.

The Conference room is equipped with a large flat screen smart television, whiteboard, flip chart, notepads and pens. Additional equipment can be arranged upon request.

A variety of room set-ups and catering options are available. The total maximum sit-down capacity is 40 delegates in a theatre style setting.

For more information on our conference room, please contact Reception by dialling 9.

Quest Perth Ascot offers limited onsite parking facilities. Quest Perth Ascot accepts no responsibility for guest cars parked in the carpark. For more information or to obtain prices, please contact Reception by dialling 9.

Car clearance in LEVEL 1 car park - 2.1m is the maximum.

Check Out time is 10.00am. Please contact reception to arrange a late checkout complimentary to 12pm (subject to availability).

For a late checkout between 12pm and 4pm, a charge of $30 per hour/per room applies (subject to availability).

For a checkout after 4pm, another night’s accommodation is required (subject to availability).

If no prior arrangements have been made, we reserve the right to charge a late checkout fee.

Quest Perth Ascot provides full wheelchair access into the property and offers a number of fully accessible apartments. For more information, please contact Reception by dialling 9.

We can also provide temporary use of our shower chair.

See more about our facilities from Accessible Accommodation - CLICK HERE

A same day dry cleaning service is available Monday to Saturday, excluding public holidays.

Laundry bags and dockets are located in your apartment wardrobe. Please complete the docket and take your dry cleaning to Reception before 8.00am for return delivery the same afternoon.

For additional laundry items outside of the nominated times, please contact Reception by dialling 9.

Guests may receive an email while staying at Quest Perth Ascot. Guest emails are to be addressed to perthascot@questapartments.com.au. Please request the sender to note “GUEST EMAIL FOR ****” in the subject line.

It is important that guests familiarise themselves with the emergency procedures displayed on the back of your apartment door.

For immediate assistance, please contact Emergency Services by dialling 000.

Quest Perth Ascot is equipped with sophisticated fire detection and prevention systems. As a further precaution, we ask that you familiarise yourself with the emergency evacuation plan, located on the back of your apartment door. In the event of a fire, a continuous warning bell will sound.

Should you become aware of a fire or smell smoke, please call Reception immediately by dialling 9 and state the location, in order to enable investigation.

Should a fire start in or near your apartment:

- Remain calm

- Alert Reception immediately by dialling 9

- If you are advised to evacuate the building, collect your key card and move towards the door

- Feel the door with the back of your hand. If it is hot, DO NOT OPEN

- If it is not hot, carefully open the door and look outside

- If the hallway is not filled with smoke, proceed to the fire exit

- If you encounter smoke, crawl on your hands and knees

- Once inside the stairwell, descend to the ground floor where you will be directed to the meeting point

- Do Not Use Elevators

- Do Not Bring Luggage

If You Are Unable To Leave Your Apartment:

- Advise Reception of your location by dialling 9

- Pack wet towels or sheets under the door

- Remain close to the floor

- All apartment doors are fire rated in accordance with the Australian Fire Safety Standards

- If smoke is evident, open windows and balcony door to vent the apartment. Hang a bed sheet out of the window to signal the rescue team. Do not attempt to climb from the balcony

- Remain close to the floor, keeping a wet cloth over your nose and mouth

- Rest Assured – help is on the way

Note: If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the stairwell, please notify Reception now by dialling 9

Contact Reception immediately by dialling 9 if you require First Aid assistance.

Please see the Banks under the LOCAL INFORMATION chapter for more information.

GYMNASIUM

Quest Perth Ascot offers a complimentary Guest Gymnasium located on the ground floor of the hotel. The Guest Gymnasium is open 24-hours. To access the guest gymnasium, please use your apartment key card.

Please use the spray and paper towels to wipe down your equipment after use.

POOL

Opening Times - 7am to 10pm daily.

The Pool is available for use all year round (Note: not heated). There is a outdoor seating available along with the BBQ facilities. All cooking equipment can be found in your apartment.

Pool towels are replenished regularly.

NO glass or crockery allowed in Pool Area.

NO Smoking in Pool Area.

Children Under 12 years must be supervised by an adult at all times and not be left unattended.

All pool users must be competent swimmers as no life guard on duty.

SERVICES

Housekeeping service is between 9am to 2pm.

Full service will be performed every three days. A standard daily service will be performed the other days with the exception of Sundays and Public Holidays, unless otherwise arranged.

Guests are responsible for any spillage, loss or damage to the appliances, furniture, fixtures and all fittings in the apartment.

Please report any spillages or accidental damage to Reception immediately by dialling 9. Fair wear and tear is to be expected.

NOTE: Where professional cleaning or replacement of items is required the guest will be responsible for the costs.

________________

Help up conserve water and energy!

We are committed to sustainability and reducing our environmental impact. In order to achieve this, we kindly request your assistance with our towel reuse program.

1. Leave Towels on the Floor: If you wish to have your towels washed, please place them on the bathroom floor. Our housekeeping team will replace them with fresh towels.

2. Hang Towels for Reuse: If you are willing to reuse your towels, please hang them on the towel rack. This will help us conserve water and reduce unnecessary washing.

3. Bed Linen Replacement: For bed linens, we will change them every third day of your stay. However, if you prefer to have them changed more frequently, please let us know.

By participating in our towel reuse program, you contribute to reducing water consumption and minimizing the use of energy-intensive washing machines, thus helping us create a more sustainable future.

See the ‘WI-FI CONNECTION’ section in the ‘APARTMENT FACILITIES’ chapter in the compendium.

For your convenience and security, we ask that you retain your key card during your stay and return it upon checkout.

Please report lost cards to Reception immediately. If you have lost your key card and require a replacement, please bring some photo identification with you to reception.

Quest Perth Ascot has two lifts for guests’ convenience. Please do not use the lifts in the event of a fire.

Place your key card on the disk until the red and green light flash to access your floor.

A complimentary laundry facility is located on the ground floor. Washing liquid is provided in your apartment, in the Guest Laundry and additional liquid is available from Reception.

One and Two Bedroom apartments have their own Washing Machine and Dryer along with Washing liquid.

Please hand in any found items to Reception. Non Perishable items are kept for a period of one month, after which they will be disposed of at Management’s discretion. This is in accordance with Quest Apartment Hotels policies and procedures.

A Luggage Trolley is available. For assistance, please contact Reception by dialling 9.

Mailing and shipping of local and overseas articles and parcels can be arranged with Reception. Your mail will be delivered to your apartment daily. If mail is expected after your departure, we will be pleased to accept a forwarding address.

Should you experience any equipment failure in your apartment, please contact Reception by dialling 9.

Please note, all guests are liable for any spillage, loss or damage to the appliances, furniture, fixtures and all fittings in the apartment. Fair wear and tear is accepted. The cost of professional cleaning, if required, will be charged to the guest account.

Local newspapers are available at the Service Station across the road. A range of tourism related newspapers are also available.

Quest Perth Ascot has a strict NO SMOKING POLICY in all apartments except for private balconies and designated outside smoking areas.

If smoking on your provide balcony, the door INTO your apartment must remain closed to avoid smoke travelling into the room.

There is an ashtray located under the kitchen sink for your convenience.

Please respect this for the comfort of other guests. A cost of $500.00 will be charged to your account if the policy is not adhered to. This is to cover the cleaning of carpets, curtains, cushions, blankets and throws.

If smoking within the building triggers a fire alarm, a minimum cost of $950.00 will be applied to your account.

In consideration of other guests, Quest Perth Ascot has a NO PARTY POLICY. NO loud noise is permitted in your apartment after 10.00pm.

Quest Perth Ascot prides itself on providing a comfortable and relaxing environment for the benefit of all guests. Please ensure that your television, stereo and radio volumes are at a comfortable level so not to disturb other guests.

If at any time you are disturbed by noise from either within or outside the property, please dial 9 to contact the Reception or resident manager after Reception hours.

A photocopying and printing service is available upon request from Reception.

For your comfort, we offer a selection of specialty pillows to suit your personal preference. Please contact Reception by dialing 9.

If you believe power to your room has gone out and needs attention, please contact reception.

While the power will rarely go out in this locality, if it does happen, the restoration time is advised by Western Power.

Should you wish to enquire yourself, the number for Western Power is 13 13 51 or check their website - CLICK HERE. Our location is: 266 Great Eastern Highway, Ascot

A “Do not disturb” sign is provided on the back of your apartment door. Please place the sign outside of your apartment door should you require privacy.

If your “Do not disturb” sign is displayed for two consecutive days, our front office team will contact you to confirm inspection of your room by our Housekeeping team on the third day.

TRANSPERTH is the public transportation operator in Perth.

CLICK HERE to be directed the the website where you can ‘Plan Your Journey’.

Our Reception staff will be pleased to assist you with future reservations at Quest Perth Ascot.

If you need to extend your reservation, please contact reception by dialling ‘9’.

Your apartment is equipped with a safety deposit box, located in the bedroom wardrobe.

Please find instructions inside the safety deposit box or contact Reception by dialling 9 for further information.

For your security, the side door (from the carpark) is locked rom 11.00pm – 5.30am. Entry can be made from the MAIN ENTRANCE from Epsom Avenue CLICK HERE

Quest Perth Ascot features a video surveillance system for the safety of our guests. Please report any security issues immediately to Reception by dialling 9

Reception is pleased to arrange a taxi, shuttle or a limousine service to your desired location. Please note the property address is 266 Great Eastern Highway, Ascot

Help up conserve water and energy!

We are committed to sustainability and reducing our environmental impact. In order to achieve this, we kindly request your assistance with our towel reuse program.

1. Leave Towels on the Floor: If you wish to have your towels washed, please place them on the bathroom floor. Our housekeeping team will replace them with fresh towels.

2. Hang Towels for Reuse: If you are willing to reuse your towels, please hang them on the towel rack. This will help us conserve water and reduce unnecessary washing.

3. Bed Linen Replacement: For bed linens, we will change them every third day of your stay. However, if you prefer to have them changed more frequently, please let us know.

By participating in our towel reuse program, you contribute to reducing water consumption and minimizing the use of energy-intensive washing machines, thus helping us create a more sustainable future.

____________

For extra towels, please contact reception by dialling ‘9’.

Umbrellas are available for hire from Reception.

For your safety and security, we recommend that all visitors register at Reception. After 10.00pm, no visitors are permitted at the property except for registered guests, for the safety and security of all in-house guests.

No parties or large groups of people are permitted in the apartments without prior approval by Management. Quest Perth Ascot has a NO PARTY POLICY. Guests will be asked to leave the property if this policy is not adhered to.

Wake up calls can be arranged by contacting Reception between 8.00am and 8.00pm daily. Alternatively, you may use your alarm clock located on the bedside table of your apartment.