All apartments offer individually controlled reverse cycle air conditioning/heating units allowing you to regulate the apartment temperature for your own comfort. The remote control is located on the wall in each apartment.

To operate, press the ON button. To select the desired temperature, use the UP and DOWN arrows.

Please ensure the balcony doors are completely closed as there is a sensor which will turn off the air conditioning if doors are not closed all the way.

Ensure your room key is placed in the slot by the door to activate power. Please turn off the air conditioning when leaving your apartment.

If you require assistance, please contact Reception by dialling 9.

TROUBLESHOOTING:

• Is a room card placed in the power slot at the entrance of the apartment? Unit will not operate without power

• Is your balcony door completely shut? There is a sensor on the door and the unit will not work if the door is even slightly open

• If you are staying in a 1-Bedroom apartment - are both units set to the same temperature? The units operate from the same compressor on the roof, so must be on the same temperature

• If COOLING, you must have the snowflake symbol set. If HEATING, you must have the sun symbol set

• If the unit still does not operate, please contact Reception as the system may require a reset

• Have you checked out the Basic operating information below for further instruction?

• STILL NOT WORKING? Please contact reception by diallng ‘9’. We’re happy to help.

Basic operating information - CLICK HERE

Further operating information - CLICK HERE

The alarm clock is located on the bedside table. The alarm clock also includes a radio. If you require assistance, please contact Reception by dialling 9.

NERO Basic operating information - CLICK HERE

LENNOXX Operating information - CLICK HERE

RICHTER Operating information - CLICK HERE

We recommend that you keep your balcony doors locked for security when you are not in the apartment and also at night time.

Please do not leave balcony doors open or unlocked whilst the air conditioner or heater is on - This will automatically switch off the air conditioning/heating.

A USB charging point is located at the rear of the alarm clock on the bedside table.

For your convenience, one- and two-bedroom apartments have a USB point located at the study desk.

Coffee and tea making facilities are available in your kitchen and are replenished daily, excluding Sundays and public holidays. Should you require replacement stocks, please contact Reception by dialling 9.

Complimentary Wi-Fi is available for basic internet use.

Connect to the Wi-Fi signal ‘Quest Perth Ascot Wi-Fi’ and the login page will launch.

Enter the registered Guest Surname and Room Number to connect.

To Operate the Cooktop:‍ ‍

Select the desired setting by turning the dial for the plate you wish to use. Please note an HOB isolator switch is located in the splashback, please ensure this is switched on prior to use.

Basic operating information - CLICK HERE

Further operating information - CLICK HERE

To Operate the Range Hood:‍ ‍

Pull the range hood towards you. The fan speed and lights are controlled via buttons on both the left and right-hand sides of the range hood.

Basic operating information - CLICK HERE

Further operating information - CLICK HERE

To Operate the Oven:‍ ‍

Turn the dial to the desired temperature. The oven indicator light will come on. Adjust the timer to the desired cooking time. The oven will turn off when the timer stops.

Basic operating information - CLICK HERE

Further operating information - CLICK HERE

Troubleshooting - CLICK HERE

Dishwasher powder sachet is located in the cupboard under the sink in the kitchen.

To operate the dishwasher‍ ‍

Load the dishwasher with soiled crockery and cutlery. Place the dishwashing powder into the dispenser on the inside of the door and close the dishwasher door. Turn the dishwasher on and then select the program you wish to run by using dials on the outside of the door.

Dishdrawer Dishwasher

Basic operating information for SINGLE DISHDRAWER - CLICK HERE

Troubleshoot SINGLE DISHDRAWER - CLICK HERE

Further operating information for SINGLE DISHDRAWER - CLICK HERE

Dishwasher

Basic operating information for DISHDRAWER - CLICK HERE

Troubleshoot DISHDRAWER - CLICK HERE

Further operating information for DISHDRAWER - CLICK HERE

The hairdryer is located in the vanity cupboard of each bathroom.

NERO Basic operating information - CLICK HERE

REMINGTON Basic operating information - CLICK HERE

An iron and ironing board are located inside the wardrobe of your apartment. Turn the dial clockwise and select the desired fabric setting. Please ensure the iron is turned off when not in use.

NERO Basic operating information - CLICK HERE

KAMBROOK Basic operating information - CLICK HERE

See ‘WASHING & DRYER FACILITIES’ in this section.

The guest laundry is located on the ground floor and offers two washing machines and two dryers.

Please do not use metal utensils in the microwave. Place food in a microwave safe dish. Select the required cooking time and power setting, then press “START”.

Please Note: all crockery provided in your room is microwave safe. Splatter lids are located in all apartments for use.

Basic operating information - CLICK HERE

Troubleshooting information - CLICK HERE

Further operating information - CLICK HERE

The information provided in this directory is to assist you when making local, interstate or international telephone calls. Charges for outside calls will automatically be registered to your account. Should you require further assistance, please do not hesitate to contact Reception by dialling 9.

Dialling an apartment from inside the property‍ ‍

To call another apartment ending in ‘A’, please dial the apartment number. For example, to call apartment 101A, dial 101.

For apartments ending with the letter ‘B’ add 50 to the apartment number. For example, to call apartment 101B, dial 151.

To make an outside call‍ ‍

You can dial direct for all local, interstate and international calls. To make an outside call, please dial ‘0’ first before dialling the designated number.

Dialling Interstate (STD) or International (IDD) numbers‍ ‍

For calls outside Western Australia and within Australia; Dial ‘0’ for an outside line. Dial the relevant STD code then dial the number required.

An example call to New York would be:

Outside Line - 0

IDD Access - 0011

Country Code - 1

Area Code - 212

Local Number - 555 000

International Codes‍ ‍

Australia’s country code is 61. Other country codes you may require are:

Austria 43

South Africa 27

Indonesia 62

China 86

Taiwan 886

Italy 39

Egypt 20

UAE 971

Kenya 254

France 33

USA 1

New Zealand 64

Greece 30

Timor-Leste 670

Singapore 65

India 91

Canada 1

Switzerland 41

Ireland 353

Denmark 45

Thailand 66

Japan 81

Fiji 679

UK 44

Malaysia 60

Germany 49

Vietnam 84

Philippines 63

Hong Kong 852

Your apartment features a SMART television in the living area that has been programmed to receive all available digital free-to-air channels.

You can activate your TV by pressing the red ‘Power’ button on your remote control. To select a channel, use the up/down ‘P’ arrows to move through each option of both free to air and Foxtel channels.

To access your preferred Online Streaming Channels account (Netflix, Stan, Amazon Prime Video, etc.), press the ‘RECENTS’ button, and use your personal logins. Please note, Quest Perth Ascot does not provide Online Streaming Channel logins. To keep your account private, please remember to logout from your accounts. Should you experience any difficulty in accessing channels, please contact Reception by dialling 9.

Further operating information for the TV - CLICK HERE

TV WI-FI CONNECTION

If internet connection on your TV is not working, follow these steps:

1. Go to settings (look for cog wheel)

2. Press 'Network' (purple icon)

3. Press 'Wi-Fi connections'

4. Press 'QTV' and enter Password - 97979797

A washing machine and clothes dryer are provided in the One, Two and Three Bedroom Apartments. There are also complimentary laundry facilities on the ground floor for the use of all guests, particularly those in Studio Apartments.

WASHING LIQUID is provided in your apartment, additional liquid is available from Reception.

Please Note: Front loading washing machines only require half of each sachet contents.

For Dry Cleaning Services, please refer to the ‘DRY CLEANING’ section of the ‘Accommodation Services’ chapter in this compendium.

To operate the front-loading Washing Machine:

- Open the door and load clothes into the machine drum

- Open washing machine detergent drawer and empty one half of sachet (LIQUID) contents into the left hand side compartment and close drawer

- Press the on/off button

- Using the program selection dial, choose the appropriate cycle for your laundry

- Press the start/pause button to start the program

To operate the Dryer:

- Load clothes into dryer and close door firmly

- Select the required temperature and time by turning the dial clockwise

- Push the start/pause button on the condenser dryer